tado°
Smart AC Control HomeKit issue mainly affecting iOS 15.2
Update - We are continuing to investigate the HomeKit issue on our side but at this moment all indications seem to point towards the iOS 15.2 update being the root cause of the issue.
If you have not yet updated your phone to 15.2 we strongly suggest you stay on 15.1 or below until this HomeKit issue has been resolved.
If you have already updated your phone to 15.2 and you are experiencing issues with HomeKit on your tado Smart AC Control, we suggest you keep trying to update to the latest iOS beta that will hopefully contain a fix in the future.
Jan 11, 10:01 CET
Investigating - We are currently investigating HomeKit connectivity issues for the Smart AC Control V3 and V3+, mainly affecting iOS version 15.2. Please wait for an iOS update from Apple or a fix from our side and please refrain from deleting the devices from your tado account or from your HomeKit setup since this will not fix the issue.
In the meantime, you can keep using the tado° Smart AC Control using your tado° iOS/Android app without problems.
Thank you for your continued patience and understanding.
Jan 5, 16:15 CET

About This Site

We continuously monitor the status of app.tado.com and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to tado° and do not see a notice posted, please contact our support team.

Uptime over the past 90 days. View historical uptime.
Website ? Operational
90 days ago
100.0 % uptime
Today
Webshop ? Operational
90 days ago
100.0 % uptime
Today
IoT cloud hub ? Operational
90 days ago
98.08 % uptime
Today
Device connectivity ? Operational
90 days ago
100.0 % uptime
Today
Room climate report database ? Operational
90 days ago
100.0 % uptime
Today
Smart schedule execution ? Operational
90 days ago
100.0 % uptime
Today
360 Remote Monitoring ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 21, 2022

No incidents reported today.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Database maintenance affecting the apps
Completed - Update has been completed without any downtime
Jan 14, 14:12 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 13:31 CET
Scheduled - We are planning to update our database instance operating system for enhanced security.

This will take place on Friday, the 14th of December, between 13:30 CET and 14:15 CET.

For few short periods within this time, you can expect that:
- your tado° app might become unresponsive.
- your rooms might show a "no remote access" message.
- the temperature changes in your Smart Schedule might be delayed.

Manual control on your tado° devices will continue to work as expected. You can find more information on how to control your devices manually here:
https://support.tado.com/hc/articles/207704943

Thank you for your understanding and patience with us.

Your tado° Team
Jan 12, 14:37 CET
Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

Unresolved incident: Smart AC Control HomeKit issue mainly affecting iOS 15.2.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

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