connection issues affecting some tado° devices

Incident Report for tado GmbH

Resolved

This incident has been resolved.

Posted Feb 17, 2020 - 14:58 CET

Investigating

Some of tado° devices have problems connecting to our servers due to Vodafone outage: https://xn--allestrungen-9ib.de/stoerung/vodafone/.
Control of your heating or air conditioning system is still possible via the user interface on the device. You can find more detailed information about the topic in the following article: https://support.tado.com/hc/en-gb/articles/207373166

Posted Feb 17, 2020 - 12:53 CET

This incident affected: Device connectivity.